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Twilio: Call Forwarding

Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API. LeadConduit supports Twilio both as a Lead Source and as a Recipient.

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Twilio as a Recipient

Once you've run a Twilio number through your LeadConduit flow steps, you still need to forward the call to your Call Center (don't forget, the phone call was just placed and has probably only rung once on the user's phone).

Edit your Flow, click Add Recipient, search for Twilio from the list of Integration options, and name the Recipient.

screencapture-next-leadconduit-flows-5ac3eb1649e5db479290d578-edit-steps-2018-04-16-10_53_14.png

 

You'll immediately be prompted to provide required details for the Twilio Call Transfer step to run.

 

 

Twilio Call Transfer needs to know what number to pass the call to. This may be a single number, or it might vary based on data you collected from Twilio or a LeadConduit Marketplace integration.

In this example, we are forwarding the call to our Sales team.

screencapture-next-leadconduit-flows-5af0d278dd2eb12a133979d7-edit-steps-2018-08-03-17_02_08.png

 

Click Ok, then Save

Now, when the Twilio number is called, it will first post to LeadConduit for scrubbing using whatever criteria you see fit, then hand it off to the number in the Twilio Call Forwarding step, and the phone rings.

Ahoy hoy! 

 

Appended Data

Data Definition
Phone The phone number to which the call will be transferred after flow execution has completed
Is Recording Is the call being recording? - recording audio is available by visiting the Twilio call URL
Outcome The outcome of the integration (default is a success)
Reason If the outcome is an error, this is the reason

 

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