Missing Payment & Account Suspension

We understand credit cards expire, it happens to the best of us. When we attempt to charge your card for the full monthly invoice amount and are unable to do so, you'll receive an automated email to the email addresses listed in the Billing/Payment section of your My Account tab in SSO. We will continue to charge your card for 14 days and alert you via email if we're unable to do so. 

If you do not log in to resolve the billing issue within those 14 days, your account will be suspended. We will not stop processing your data, however, your access to the products to which you're subscribed will be denied and you will not be able to modify your configurations or access any reporting. 

Should we continue to be unable to charge the card on file after your account suspension, we will stop processing your data at the end of the following month. You will still be required to remit payment for any outstanding invoice. 

We never want you to be in this position! Please get in touch with us, and we'll do our best to ensure your leads process normally. 


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