What are Professional Services?
Our Support staff provides Professional Services by customer request. This individualized customer support goes beyond the resources provided through our online support. Professional Services range from setting up a campaign or configuring lead delivery to custom development work to strategic consulting. Fees for Professional Services are charged on an hourly basis according to your contracted hourly rate. On request, we will provide estimates to do work on a project-basis.
How do I submit a Professional Services request?
How are Professional Services tracked?
When you email your request to Support, you will receive an auto-responder email with a case number. All activity for your request will be tracked under that case number so it is important to include the case number in the subject line of all correspondence related to your request.
How am I billed for Professional Services?
Professional Services are billed on an hourly basis and invoiced monthly. The invoice will provide a detailed report of Professional Services work completed during the month listed by case number.