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Delivery Trouble Monitoring

 

Lead delivery integrations are prone to failure due to human error. As a general rule once a delivery integration is up and running, failures occur only as a result of a change made in the campaign's delivery configuration, or changes made to the delivery destination. LeadConduit Classic provides a number of tools to help you keep your lead delivery integrations running smoothly.

Automated damage control

Usually, the smartest course of action when a delivery fails is to shut it down and to allow for an opportunity to correct the problem. If the delivery is allowed to run, the results can be unpredictable. For example, assume that the receiving server indicates that a lead was accepted, but you've accidentally mis-configured the delivery destination's response parsing, and LeadConduit Classic interprets the "accept" as an "reject" instead. If this mis-configuration remains, there will be a wide disparity between the number of accepted leads shown in LeadConduit Classic and the number of leads actually accepted by the recipient server. In this scenario, a number of consecutively rejected leads indicates a problem, and the delivery should be shut down so that the problem can be corrected without inflicting any more "damage."

LeadConduit Classic allows you to configure thresholds for the number of consecutively rejected leads and the number of consecutive lead delivery errors. When either threshold is met, all delivery destinations are disabled and an email notification is sent to the configured email address. These options are available under the Global Delivery Settings link for each campaign.

Checking up on lead delivery health

The "Delivery" tab in LeadConduit Classic provides a real-time view on the health of your campaigns with respect to lead delivery. Clicking on the tab will take you to the "Lead Delivery Status" page. This page is a view on the list of leads awaiting delivery. If there are no leads awaiting delivery in a campaign, then it will not be shown. Links to the unsent leads and leads with delivery errors will be shown for each campaign. If lead delivery in a campaign is automatically disabled due to the damage control thresholds you established, that fact will be shown.

The "Unsent Leads" page on the Delivery tab shows a list of leads across all campaigns that have not yet been attempted. Leads that were delivered with an error outcome are not shown in this list.

The "Delivery Errors" page shows all leads which were delivered with an error outcome, and have not yet been successfully delivered.

Advanced Delivery Configuration

If multiple lead delivery destinations are configured for a campaign, there are a number of advanced settings that can be set to alter lead delivery behavior. You can change delivery settings for three primary decisions:

  1. Given the outcome of a delivery to a destination, what action should LeadConduit Classic take?
  2. How many destinations must be successful for a lead to be marked "accepted."
  3. How many times should a lead be successfully delivered?

Adjustment of these settings allows granular control over your multi-destination lead delivery process. The first setting is available when editing each individual delivery destination (see the "Multi-destination behavior" section). You can change behavior based on whether the delivery is a success, failure, or error. For each case, you can:

* Continue to the next destination
* Continue to the next destination and retry this destination later
* Do not continue to the next destination
* Do not continue to the next destination and retry this destination later

As you can see, the available options allow you to conditionally continue to the next destination in the list of destinations for the campaign. You can also decide whether a delivery destination should be retried later. Leads which have destinations that must be retried will remain in the pending status until all destinations have been satisfied.

On the "Global Delivery Settings" page, you can alter the last two settings to fine tune when to mark a lead as accepted and how many successful lead deliveries should be performed.

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