What is TrustedForm Long Term Storage?
If your account's 'Time to Retain Certificates' setting is greater than 30 days, ActiveProspect relocates your file to our long term storage servers. This will only occur when a claim is older than 30 days.
This type of storage is designed for archives that require long term storage. When an archive is in long term storage, it is not immediately accessible. To access these archives, they must be retrieved, which usually takes approximately 5 hours.
Please note if an account's 'Time to Retain Certificates' setting is 30 days or less, claims will not be sent to long term storage. The claim will still be removed from our system according to the Time to Retain Certificates setting.
What will happen why I try to access a claimed TrustedForm certificate that is in long term storage?
When you navigate to a claim that is in long term storage, you will be notified that you have accessed a certificate with the following message:
"This Certificate of Authenticity was issued and was claimed in your account, but ultimately sent to long term storage. You can control how long you store claimed certs in your Account Settings.
Your certificate is currently being retrieved, but this might take some time. When it is ready, we will automatically refresh this page. If you would like to bulk restore, please contact our support staff."
Once the claim is retrieved, it will display in the same way as normal claims. Roughly 24 hours after the claim has been retrieved, it will be sent back to long term storage.