At ActiveProspect, there are two options for obtaining support for our suite of products.
Regular Business Hours
Support is open weekdays (except for holidays) from 9:00 a.m. to 5:00 p.m. U.S. Central Time.
Email firstname.lastname@example.org or submit a request through the Support Portal, and we will respond to you within the same day (next business day if the request is sent after business hours).
Emergency support is available after-hours and on holidays by emailing emergencysupport@
For support personnel to be dispatched we require the following four items in the request: Full name, account name (usually company name), valid reply email, and nature of the problem. Due to the series of
- Full name
- Account name
- Valid reply email
- Nature of the problem
Due to the series of after-hours messages that this email address activates, please limit the use of this email address to true emergencies.
An example of emergency support
An unexpected change in the operation of the software is causing a substantial loss of data/money.