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How do I ask for help at ActiveProspect?

At ActiveProspect, there are two options for obtaining support for our suite of products.

 

Regular Business Hours

Support is open weekdays (except for holidays) from 8:30 a.m. to 4:30 p.m. U.S. Central Time.

Email support@activeprospect.com or submit a request through the Support Portal, and we will respond to you within the same day (next business day if the request is sent after business hours).

 

 

Emergency support

Emergency support is available after-hours and on holidays by emailing emergencysupport@activeprospect.com.  For urgent support during normal business hours please use the regular support@activeprospect.com email address and put URGENT in the email title.

For support personnel to be dispatched we require the following four items in the request:  Full name, account name (usually company name), valid reply email, and nature of the problem.  Due to the series of

 

  1. Full name
  2. Account name
  3. Valid reply email
  4. Nature of the problem

 

Due to the series of after-hours messages that this email address activates, please limit the use of this email address to true emergencies.

 

An example of emergency support

An unexpected change in the operation of the software is causing a substantial loss of data/money.

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