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Who has access to a Certificate of Authenticity for a lead?

Historically, TrustedForm Certificates had been viewable during the initial 72 hour claiming period by any party with access to the TrustedForm Certificate URL. As of Wednesday, July 15, 2020, TrustedForm certificates will only be visible to customers who have claimed the certificate.

What happens if I try to view a TrustedForm certificate that I haven’t claimed? 
If you are a logged-in account holder, and the unclaimed certificate is still within the claim period, you will see a countdown timer that tells you how much time you have left to claim the certificate.  

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If you are a logged-in account holder, and the unclaimed certificate can no longer be claimed or has expired, you will see a screen that tells you that the certificate cannot be found.

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What if I’m not logged in? 
If you are an anonymous user, or an account holder who is not logged in to their account, you are not able to see any TrustedForm certificates. However, if a certificate is still within the claim period, you will see a countdown timer that tells you how much time you have left to claim the certificate, should you choose to do so.

For a full overview of the concept of 'Certificate of Authority', please click here.

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