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Why don't fingerprints match?

  • The fingerprints generated on the form do not match the fingerprints provided during the claim API call.
  • No fingerprints were generated on the form. This can happen if there were no pre-populated form fields or if the consumer didn't interact with the form.
  • The fingerprints provided by the advertiser during the claim API call weren't properly generated. See the API documentation.

For a full overview of the concept of 'Lead Fingerprinting,' please click here.

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