If your account's 'Time to Retain Certificates' setting is greater than 30 days, ActiveProspect relocates your file to our long term storage servers, sometimes referred to as "cold storage". This will only occur when a claim is older than 30 days.
This type of storage is designed for archives that require long term storage. When an archive is in long term storage, it is not immediately accessible. To access these archives, they must be retrieved, which usually takes approximately 5 hours.
Please note if an account's 'Time to Retain Certificates' setting is 30 days or less, claims will not be sent to long term storage. The claim will still be removed from our system according to the Time to Retain Certificates setting.
For an overview of long term storage, please click here.