Five9: Call Center

You can use the LeadConduit Five9 Integration to send a lead a Five9 List.

The information you'll need to get started:

  • A Five9 account
  • Your Five9 Domain
  • Your Five9 List(s)
  • Your Five9 Key (if you haven't defined a key, set the value to "number1")


Configuring Five9 in LeadConduit

Open your flow editor in LeadConduit to the Steps tab, select Add RecipientSearch for "Five9", and choose the Five9 integration.

Once the step is added to the flow, click Add Field Mappings and add the required data.

Automatically Mapped Fields

The following fields are handled by the integration, meaning you don't need to do anything to pass them to Five9

  • First Name
  • Last Name
  • Email
  • Phone 1
  • Address 1
  • City
  • State
  • Postal Code


Manually Mapped Fields

 The following fields can be mapped manually in the field mapping section:

  • Custom - Custom/Non-standard fields


What does the integration return?

  • Outcome - Integration outcome (success, failure, or error)
  • Reason - The reason if the outcome is Error, Failure, Skip




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