Compliance & Consent Guide

Compliance & Consent Guide

Ensure your lead operations meet regulatory requirements and industry standards. Learn how to implement proper consent verification, manage suppression lists, and maintain compliance documentation.

🛡️ TrustedForm Integration

[TrustedForm Basics](./trustedform-basics.md)

Understanding TrustedForm and why it matters for TCPA compliance.

• Time: 20 minutes
• Level: Beginner
• Tags: beginner, conceptual, compliance, trustedform

[Implementing TrustedForm in Your Flow](./implementing-trustedform.md)

Step-by-step guide to adding TrustedForm validation to your flows.

• Time: 30 minutes
• Level: Intermediate
• Tags: intermediate, how-to, compliance, trustedform

[TrustedForm Decisions vs Insights](./trustedform-decisions-vs-insights.md)

Understanding when to use each service and optimizing costs.

• Time: 15 minutes
• Level: Intermediate
• Tags: intermediate, best-practices, compliance, financial-management

[Advanced TrustedForm Configuration](./advanced-trustedform.md)

Certificate retention, custom validation, and troubleshooting.

• Time: 25 minutes
• Level: Advanced
• Tags: advanced, how-to, compliance, troubleshooting

[TrustedForm API Complete Guide](./trustedform-api-guide.md)

Master the TrustedForm API v4.0 for advanced integration.

• Time: 45 minutes
• Level: Advanced
• Tags: advanced, api-related, compliance, developer-focused

[Domain Verification & Security](./domain-verification-security.md)

Secure your operations with domain verification and data protection.

• Time: 40 minutes
• Level: Advanced
• Tags: advanced, security, compliance, best-practices

[TrustedForm Advanced Implementation](./trustedform-advanced-implementation.md)

Callbacks, manual control, and platform-specific implementations.

• Time: 35 minutes
• Level: Advanced
• Tags: advanced, how-to, compliance, trustedform

📋 Consent Management

[Consent Language Management](./consent-language.md)

Tracking and verifying proper consent language across sources.

• Time: 20 minutes
• Level: Intermediate
• Tags: intermediate, how-to, compliance

[TCPA Compliance Essentials](./tcpa-compliance.md)

Meeting telephone consumer protection requirements.

• Time: 25 minutes
• Level: Intermediate
• Tags: intermediate, compliance, legal

[Multi-State Compliance](./multi-state-compliance.md)

Managing different requirements across jurisdictions.

• Time: 20 minutes
• Level: Advanced
• Tags: advanced, compliance, legal

🚫 Suppression Lists

[Suppression List Fundamentals](./suppression-basics.md)

Using suppression lists to manage DNC, duplicates, and exclusions.

• Time: 15 minutes
• Level: Beginner
• Tags: beginner, how-to, data-management, compliance

[Advanced Suppression Strategies](./advanced-suppression.md)

Complex suppression scenarios and performance optimization.

• Time: 20 minutes
• Level: Advanced
• Tags: advanced, best-practices, data-management

📊 By Compliance Need

For TCPA Compliance

1. Start with TrustedForm Basics
2. Implement using TrustedForm in Your Flow
3. Understand TCPA Compliance Essentials

For Data Protection

1. Begin with Suppression List Fundamentals
2. Learn Consent Language Management
3. Master Advanced Suppression Strategies

For Multi-State Operations

1. Review Multi-State Compliance
2. Configure Advanced TrustedForm
3. Implement state-specific suppression lists

⚠️ Compliance Checklist

Before going live, ensure you have:

✅ Consent Verification

• TrustedForm or equivalent consent proof
• Consent age validation (typically < 90 days)
• Clear consent language

✅ Suppression Management

• DNC list checking
• Duplicate prevention
• Existing customer suppression

✅ Documentation

• Certificate retention policy
• Audit trail via events
• Compliance reporting

✅ Geographic Compliance

• State-specific rules
• Time zone restrictions
• Licensing requirements

💡 Best Practices

Document Everything: Compliance is about proving what you did. Keep detailed records.

Automate Validation: Don't rely on manual checks. Use TrustedForm Decisions in acceptance criteria.

Stay Current: Regulations change. Review your compliance setup quarterly.

Train Your Team: Everyone should understand your compliance requirements.

Test Regularly: Run test leads through your compliance checks weekly.

🚨 Common Compliance Pitfalls

Missing Consent

• Always require consent documentation
• Validate certificate age
• Store proof of consent

Ignoring State Laws

• Some states have stricter requirements
• Know your licensing limitations
• Respect time zone calling restrictions

Poor Documentation

• Events are your audit trail
• Retain certificates appropriately
• Document your compliance policies

📚 Related Documentation

• Rules Reference - Building compliance rules
• Events Guide - Compliance auditing
• TrustedForm API - External documentation

🛡️ Compliance = Trust: Good compliance practices protect your business and build trust with consumers. These guides help you implement robust compliance that scales with your business.