Support is open weekdays from 8:00 a.m. to 4:30 p.m. U.S. Central Time (except holidays).
Email support@activeprospect.com and we will get back to you within the same day (next business day if the request is sent after business hours). For urgent support during normal business hours please use support@activeprospect.com and put URGENT in the email title.
Emergency-only support is available after-hours and on holidays by emailing emergencysupport@activeprospect.com. For emergency support personnel to be dispatched we require the following four items in the request: Your full name, account name, valid reply email address, and nature of the problem. Due to the series of after hours messages activated by this email address, please use it only for emergencies.