As the name states, automated retry will initiate automatically when the Automated Retry feature is enabled on a recipient step and that step errors. At any point during this process, a user can monitor Automated Retry in a few locations to understand the current status of a recipient step being retried.
Automated RetryEvents
To get an overview of all Automated Retry events for a given timeframe, the Events View is the place to go.
Select Automated Reties under event type to see all current and past Automated Retry events.
Answer questions like:
- How many leads are currently being retried?
- How many leads have completed the Automated Retry process?
- How many leads were successfully delivered?
- How many leads resulted in an error or failure?
- In the past week, how many leads went through the Automated Retry process?
- What are the most common error reasons that cause Automated Retry to initiate?
- What is the percentage of leads that get retried are resulting in successful delivery to my recipient system?
EX:
You will see 2 event types per lead processed through any flow:
1. Automated Retry Initiated: Pending
2. Automated Retry Complete: Success, Failure, or Error
Lead Details
To dive deep into an individual lead, the Lead Details page will provide all the specific information needed to understand the leads lifecycle through a flow.
Answer questions like:
- When did this lead start the Automated Retry process?
- When was the last attempt to redeliver this lead?
- How many Automated Retry attempts are remaining?
- What is the current Automated Retry Status ?
- What was the final outcome and reason of Automated Retry?
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