Feature Snapshot
Summary:
External data can be synced with a SuppressionList programattically using API calls or manually by adding new entries or replace existing with a CSV file to ensure
SuppressionList Syncing is the process of synchronizing your data with a designated suppression list to ensure that records—such as email addresses, customer IDs, or other contact identifiers flagged for exclusion—remain accurate and current.
Key Benefits:
- Maintains data integrity across marketing and outreach systems
Typical Use Cases:
- Excluding unsubscribed or bounced contacts from campaigns
- Adding exsisting customers to a list to avoid redundant outreach
- Blocking signs of poor quality leads (e.g. frequently used ip addresses)
How Syncing Data Works
Syncing data manually involves preparing a CSV file of new entries or a CSV file of all current entries and uploading it the SuppressionList section of LeadConduit
Step‑by‑Step Instructions
- Log in to your account and navigate to the suppression list dashboard.
- Select the list you would like to update.
- Click the Add or Replace Entries button and select the appropriate option from the dropdown that appears.
- Drag your CSV file to the upload area or select it after clicking.
- Click Confirm and wait for the confirmation message
Expected Result:
The system displays a confirmation message indicating that the suppression list has been successfully updated.
Validation & Monitoring (optional)
- Test the Setup: Test the sync by running a test campaign to ensure that a contact you added is automatically excluded.
- Where to Monitor?: Select your list and view the history tab to see the results of your uploaded file.
Best Practices
- Ensure your CSV file is correctly formatted to avoid errors.
- Regular sync lists to keep them current or setup API calls to perform real time updates.
Troubleshooting
| Symptom / Error | Likely Cause | Resolution |
|---|---|---|
| “File format not supported” | The uploaded file is not in an accepted format | Convert the file to CSV format before uploading |
| “Mapping Error: Unrecognized field” | Field names in the source file do not match the expected parameters | Adjust the field names or update the mapping configuration to match the required values |
| “Sync Process Timeout” | A large data set is causing processing delays | Split the file into smaller batches and restart the sync process |
| “Access Denied” | Insufficient permissions to perform data sync | Verify user roles and access rights, then retry the operation |
Frequently Asked Questions (FAQ)
Q: What is SuppressionList Syncing?
A: It is the process of updating your suppression list with the latest contact data, ensuring that contacts flagged for exclusion remain current.
Q: Why is it important to sync data to a suppression list?
A: Syncing helps maintain regulatory compliance, improves deliverability by preventing the misdirection of communications, and ensures overall data accuracy within your marketing systems.
Q: What should I do if my file format isn’t supported or I encounter mapping errors?
A: Ensure your file is in CSV format and that there aren’t any column headers. Refer to the troubleshooting table for additional guidance.
Glossary
| Term | Definition |
|---|---|
| Suppression List | A collection of contact identifiers (e.g., email addresses) that are excluded from marketing communications. |
| Syncing | The process of updating and aligning data between systems to ensure consistency. |
| Data Mapping | The technique of linking fields from your input data to the corresponding parameters in the suppression list. |
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