Consent Language Detected

Feature Snapshot

Summary:
Consent Language Detected is the portion of a TrustedForm Certificate that displays the text shown on a lead generation form to obtain consumer consent during the recorded lead event.

Key Benefits:

• Easy access to consent languages shown to the consumer.
• Save time and effort spent watching the entire session replay.

Typical Use Cases:

• Auditing lead forms to ensure they display compliant consent disclosures.
• Copying consent languages use to compare then against what was expected.

How the Consent Language Detected works

Step‑by‑Step Instructions

1. Implement TrustedForm Certify:
   Add the TrustedForm Certify JavaScript snippet to your lead generation page to start capturing consumer interactions and certificate data.

2. Display Clear Consent Disclosure:
   Ensure that your lead form includes unambiguous consent language or explicit TrustedForm consent tags that indicate the terms consumers are agreeing to when they submit their information.

3. Capture and Analyze Page Content:
   When a consumer submits their lead information, TrustedForm Certify scans the page for consent text. It first checks for explicit consent tags; if none are detected, it uses a machine learning model to identify the text that qualifies as consent language.

4. Generate the Certificate Section:
   TrustedForm then creates a certificate that includes a dedicated scrollable section titled “Consent Language Detected,” which displays the exact text found on the page during the user’s interaction.

Expected Result:
You will see a TrustedForm Certificate featuring a clearly labeled “Consent Language Detected” section that contains the precise disclosure text (e.g., “I agree to receive marketing messages”) as displayed on your form.

Validation & Monitoring (optional)

• Test the Setup:
  Submit a test lead through your form and review the generated certificate to ensure the “Consent Language Detected” section accurately reflects the consent text.

Best Practices

• Use Explicit Consent Tags:
  Integrate TrustedForm consent tags in your form elements to precisely indicate the consent disclosure, reducing ambiguity for the detection model.

• Ensure Clear and Conspicuous Language:
  Write your consent disclosure in plain, easily understandable language that satisfies TCPA and other regulatory requirements.

• Test Across Devices and Browsers:
  Regularly verify that consent language is captured consistently regardless of the device or browser used by consumers.

Troubleshooting

Frequently Asked Questions (FAQ)

Q: What is the “Consent Language Detected” section?
A: It is the dedicated part of a TrustedForm Certificate that displays the exact text used on your lead generation form to obtain consumer consent.

Q: Why is the “Consent Language Detected” section important?
A: This section clearly showcases the consent language the consumer was presented with, which is essential for defending your contact practices in legal review.

Q: How does TrustedForm Certify know which text qualifies as consent language?
A: TrustedForm Certify first looks for explicitly placed consent tags on your web form. If they are not present, the system uses a machine learning model to analyze the page content and accurately predict which text represents the consent disclosure.

Glossary

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