Event Log

Feature Snapshot

Summary:
The TrustedForm Event Log is a detailed, timestamped textual record of every meaningful user interaction captured on a web page equipped with TrustedForm Certify, documenting actions such as clicks, typing, and field changes.

Key Benefits:

• Provides an exact, auditable trail of user events with precise timestamps
• Enhances auditing processes by correlating with session replay data
• Aids in troubleshooting discrepancies

Typical Use Cases:

• Auditing and verifying that the consumer saw and interacted with the correct consent language
• Troubleshooting lead generation issues by comparing recorded events with expected user behavior

How the TrustedForm Event Log works

The TrustedForm Event Log operates by capturing user interactiosn on a form running TrustedForm Certify. As soon as a consumer interacts with the form, each event is recorded with its exact date, time, and even a Replay Timestamp that correlates with the session replay. This comprehensive log complements the visual session replay and serves as additional documentation of the events that took place.

Step‑by‑Step Instructions

1. Open a TrustedForm Certificate in your TrustedForm account (certificates generated after August 16, 2021 are supported).
2. Navigate to the “Event Log” tab within the certificate view.
3. Use the built-in search bar to filter events by keywords (e.g., “clicked”, “typed”) and review the list presented in reverse chronological order.
4. Click on a Replay Timestamp next to a highlighted event to jump directly to that moment in the Session Replay.

Expected Result:
A detailed table displays all recorded events with columns for the date/time each event occurred, a Replay Timestamp indicating its position in the session, and a descriptive text of the user interaction (for example, “clicked on [Submit button]” or “typed ‘John’”).

Validation & Monitoring (optional)

• Test the Setup: Generate a test lead using a TrustedForm Certify–enabled form and immediately view its certificate. Confirm that every interaction (typing, clicking, field changes) appears in the Event Log with accurate timestamps.

Best Practices

• Regularly audit certificates to ensure that all user interactions are captured accurately and that the Event Log data is synchronized with Session Replay.
• Cross-reference events with the Session Replay by clicking on Replay Timestamps to confirm that the visual playback corresponds to the logged events.
• Enhance form element markup by including descriptive HTML attributes (name, id, or value) to ensure that event descriptions are meaningful rather than generic or “unnamed”.

Troubleshooting

Frequently Asked Questions (FAQ)

Q: What is the TrustedForm Event Log?
A: It is a detailed, timestamped textual record of all significant user interactions recorded on a form page using TrustedForm Certify, providing an audit trail of how a lead was generated.

Q: Why is the Event Log important?
A: The Event Log offers precise documentation of user actions, which is critical for a clear and accurate record of lead generation.

Q: How do I use the Event Log?
A: Simply open a TrustedForm Certificate, navigate to the “Event Log” tab, use the search functionality to filter and review specific events, and click on Replay Timestamps to jump to corresponding moments in the Session Replay, ensuring that you can audit the entire user interaction process.

Glossary

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