How to Log In / How to Reset My Password

Issue Summary: This guide addresses issues with logging into your ActiveProspect account and resetting your password. It explains where to go for a secure login and provides step‑by‑step instructions to reset a forgotten password.

Impact: Users unable to log in or reset their password lose access to account features, tools, and services necessary for managing their ActiveProspect experience.

Common Errors, Causes, and Fixes

Step‑by‑Step Troubleshooting

Step 1 – Logging into Your ActiveProspect Account

1. Open your web browser and navigate to https://account.activeprospect.com.
2. Locate the login form on the page.
3. Enter your registered email address into the email field.
4. Type your password into the password field.
5. Click the “Continue” button to sign in.

Expected Result:
Your account dashboard should load, confirming that you have successfully logged in.

Step 2 – Resetting Your Password

1. On the login page, click the “Forgot password?” link located near the login form.
2. You will be redirected to the password reset page.
3. Enter the email address associated with your account in the provided field.
4. Click the “Continue” button to submit your password reset request.
5. Check your email inbox (and your spam/junk folder) for a message from ActiveProspect containing the reset link.
6. Open the email and click the provided reset link.
7. Follow the on‑screen instructions to create and confirm a new, secure password.

Expected Result:
A screen appears prompting you to enter and confirm your new password. Once updated, you can sign in using your new credentials.

Error Codes & Meanings (If Applicable)

8. FAQ

Where do I go to log in?

Visit the dedicated ActiveProspect login portal at https://account.activeprospect.com to access your account.

How do I reset my password?

On the login page, click “Forgot password?”, enter your registered email address, and follow the instructions in the email to create a new password.

Glossary