Troubleshooting Facebook Lead Ads

Issue Summary:
Facebook Lead Ads may cease delivering leads to LeadConduit when changes in administrative access—such as password updates or permission modifications—cause the authentication token to expire. This guide explains how to reauthorize your connected Facebook pages, verify form details, and ensure that sync issues are resolved.

Impact:
Flows reliant on Facebook Lead Ads integration become non‑functional, resulting in missing lead data. Advertisers, lead buyers, and users depending on real‑time lead delivery are adversely affected.

Common Errors, Causes, and Fixes

Step‑by‑Step Troubleshooting

Step 1 – Disconnect and Reauthorize Facebook Pages

1. Log into your LeadConduit flow and navigate to the Sources step.
2. Click Add to Flow > Sources and select Facebook Lead Ads Routed Inbound.
3. Authenticate with your Facebook account if prompted.
4. Temporarily disconnect all connected pages by toggling them off.
5. Click Continue, then Finish, and save the flow.

Expected Result:
The Facebook pages become disconnected from the LeadConduit flow, pausing lead transmission until reauthorization is performed.

Step 2 – Reconnect Facebook Pages to the Flow

1. In the same flow, navigate to the Sources step and click Add to Flow > Sources.
2. Search for and select Facebook Lead Ads Routed Inbound again.
3. Reauthenticate with Facebook if necessary.
4. Reconnect the required pages by toggling them on one by one.
5. Click Continue, then Finish, and save the flow.
6. Send a test lead using Facebook’s Lead Ads Testing Tool to confirm that leads are being received.

Expected Result:
The Facebook pages are reconnected with refreshed authentication tokens, and a test lead appears in LeadConduit, indicating proper synchronization.

Step 3 – Verify Facebook Form Details

1. Open your Facebook page and navigate to the Publishing Tools or Lead Center.
2. Locate the form associated with your Facebook Lead Ads.
3. Confirm that the identified form matches the one connected in your LeadConduit flow.
4. If discrepancies are found, update the corresponding field mappings in LeadConduit to match the correct form.

Expected Result:
The proper Facebook form is identified and verified, ensuring that lead data is captured and processed accurately.

Step 4 – Facebook Lead Ads Troubleshooting: Try This First

1. If leads continue to be absent, verify that your Facebook account retains all necessary permissions (e.g., “Access Leads for your pages”, “Manage your ads”).
2. Optionally, disconnect the LeadConduit integration from Facebook via your personal Profile Settings under the Business Integrations tab.
3. After removal, repeat Steps 1 and 2 to reauthorize the Facebook pages within LeadConduit.
4. Confirm that all permissions are properly set and send another test lead.

Expected Result:
The integration’s permissions are refreshed and reauthorized, resolving residual sync issues and ensuring continuous lead flow.

Frequently Asked Questions (FAQ)

How do I set up Facebook Lead Ads initially?

Refer to the Setting Up Facebook Lead Ads guide, which details the connection process, necessary permissions, and how to configure your flow.

My Facebook leads still aren’t syncing even after reauthorization. What should I check?

Ensure that all required Facebook permissions are active on your account. In addition, re-check the field mappings in LeadConduit and verify that the integration is properly reauthorized. If problems persist, disconnect the integration from Facebook’s Business Integrations and reapply the settings from LeadConduit. Ensure that you reapply any mappings that may have been deleted.

How do I locate my Facebook form?

The Facebook form associated with your Lead Ads can usually be found in your page’s Publishing Tools or Lead Center. Look for sections labeled “Forms Library” or “Lead Center” to verify that the correct form is connected to your LeadConduit flow.

What should I do if test leads are not appearing after troubleshooting?

Double-check that all authentication, permissions, and field mappings are correct. Make sure you send a test lead via Facebook’s Lead Ads Testing Tool and review the event logs in LeadConduit for any errors indicating missing data or incorrect settings.

How to remove your Facebook Lead Ads Integration from Facebook?

ActiveProspect’s Facebook Lead Ads (FBLA) Integration allows you to process leads from FBLA in real time and document their consent to be contacted with a TrustedForm certificate. Should you need to remove the integration follow these steps within Facebook to ensure that you have removed any permissions given to ActiveProspect.

First, follow the steps below to Disconnect a Facebook pages from LeadConduit:

1. Follow the same steps as connecting a Page, except unselect the Connected page
2. Acknowledge you are about to disconnect the page
   • Note: The Facebook Source will not be removed from the flow
3. Save the changes to the flow

Then, do the following:

1. Log into Facebook and click your profile picture in the top right.

2. Select Settings & privacy, then click Settings.

3. Select Security and Login, then click Business Integrations on the left side panel

4. Click Remove on the LeadConduit Lead Ads Integration

Glossary

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