At ActiveProspect we pride ourselves on our system uptime, and we publish this information on a page for our customers at https://status.activeprospect.com/. If you haven’t visited this page before, we highly suggest you do so and bookmark it for future reference. Here’s a breakdown of how to use the page and get the most out of it.
Subscribe to Updates
When you pull up the ActiveProspect System Status page, the first thing you’ll want to do is click on the “Subscribe to Updates” button at the top right. This will subscribe you to the technical updates provided by our Engineering team any time an issue is being investigated, identified, monitored, and / or resolved. These notifications are recommended for IT or Operations staff who want to be updated with every new event.
As you can see on the subscription pop-up, you can choose to be notified by email, text, or RSS feed. (The chat option redirects you to our Support site.) Please note that these subscriptions are not retroactive and will only notify you moving forward.
Last 90 Days and Historical Information
Moving further down the page you will find each of our products listed with a bar representing each day for the last 90 days. The colors indicate the status:
- Dark green: no outages
- Yellow-green: partial outage
- Orange: major outage
Additionally, hovering over each bar will give you a summary of that day with more details. Some details may include the text “RELATED” followed by an incident title. This indicates more detailed information is provided at the bottom of the page in the “Past Incidents” section for that particular date.
If you prefer to see dates older than 90 days, simply click on the “View historical uptime” link at the top right.
As always, if you have further questions about the information you see - or don’t see! - you are welcome to reach out to our Support team, and we will be happy to assist you.
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